Self Service Self Order

Self Service Technology

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Self Service Logo

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Kiosk Manufacturer Features:

Walmart Self Checkout Not Going Away
Market Research Restaurants
China Kiosk Companies
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AVIXA Digital Signage Kiosks

Self Service Definition

  1. Unattended
  2. Attended
  3. Semi-attended
  4. Employee and Customer

Self Service Applications

  • Grocery store checkouts – hybrid POS
  • EV charging station
  • ATM
  • Restaurant self-order
  • DMV License Renewal
  • Airports and Immigration – CLEAR, DHS, etc
  • Delivery Robots
  • Telehealth and Telemedicine – least cost option for companies healthcare
  • Digital Wayfinding
  • Digital Signage
  • Smart City implementations
  • Contactless no-touch transactions

Semi-attended is found documented in Europe in their EMV guidelines. The U.S. does not have that distinction, legally. As far as PCI SSC goes there is attended and then there is unattended, and only those two.

Primary authentication and proxies are becoming automated.  The human interaction is more often the secondary validation process, than the primary.  Machines take our driver’s license, validate and then let us thru.

For more about Self Service visit industrygroup.org

The Industry Group comprises various sites and news feeds from kiosks to digital signage to POS and Smart City. Retail Automation, EV Charging are others.

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