Grocery Stores, Check-Out & ADA

Original article complete with pictures and video is located here. Disabled Shoppers Struggle With Inaccessible Self-Checkouts We did a review of yet another supermarket checkout this time article from Wall Street Journal (WSJ) on inaccessible self-checkouts. Blind people, wheelchair users and others say the design of typical self-service machines prevents them from shopping independently. By Katie Deighton It’s… Read More »

Self-Service – McDonalds Drive Thru Study

Drive Thru Technology (eg McDonalds Drive Thru) Each year Intouch Insight along with QSR magazine do their analysis of QSR drive-thrus to see who is getting faster and who is getting slower. Drive-Thru utilizes a number of technologies including: Humans with tablets taking orders from waiting customers Two way audio systems for ordering Typically multiple large 55 inch… Read More »

Self-Service Market Research – Kiosks

Self-Service Market Research – Kiosks From Kiosk Industry Kiosk Market Research 2022-v8 Our Take Click for full size Bingo Card Predictions Predicting 2022 trends begins with reviewing 2021 predictions. How many were right and how many were wrong? Forrester – How Accurate Were We in 2021 Predictions Who Got It Right by Visual Capitalist The consensus from many respected organizations… Read More »