Drive Thru Technology (eg McDonalds Drive Thru) Each year Intouch Insight along with QSR magazine do their analysis of QSR drive-thrus to see who is getting faster and who is getting slower. Drive-Thru utilizes a number of technologies including: Humans with tablets taking orders from waiting customers Two way audio systems for ordering Typically multiple large 55 inch… Read More »
Kiosk Cost & Kiosk Price – Your Guide Terrific article by Olea Kiosks laying out what to consider on self-service kiosk pricing Want to deploy a self-service kiosk but are curious about the cost? This pricing guide breaks down what to expect. After deciding to integrate a kiosk program, organizations want to know how much it will cost. To… Read More »
What is Self-Service? It’s beginning to get a bit blurry with the rise of automation, robotics and AI. And then you have web portals claiming they are at top hierarchy CRM itself, when in fact they are are just one tool in the big CRM toolset. Is it self-service? We can start with three questions Is there another… Read More »
Self-Service Market Research – Kiosks From Kiosk Industry Kiosk Market Research 2022-v8 Our Take Click for full size Bingo Card Predictions Predicting 2022 trends begins with reviewing 2021 predictions. How many were right and how many were wrong? Forrester – How Accurate Were We in 2021 Predictions Who Got It Right by Visual Capitalist The consensus from many respected organizations… Read More »